Privacy Policy

Information we collect

When you use our contact form, we collect the information you choose to provide, such as your name, email address, phone number, area of concern, and message. Please do not submit detailed medical records, health card information, payment information, or other highly sensitive information through the website.

We may also receive limited technical information needed to operate and secure the site, such as an IP address, browser type, device information, and page interactions.

How we use information

We use submitted information to respond to inquiries, arrange consultations, provide requested information, protect the website from abuse, and maintain our business records. We do not sell personal information.

Service providers

We use service providers to operate the website and deliver messages, including Vercel for website hosting and analytics, Resend for email delivery, WebRise for website support and form delivery, and Google services for email and embedded maps. Form submissions are delivered to the clinic and copied to WebRise. These providers may process information outside Canada under their own security and privacy practices.

Loading an embedded Google Map may allow Google to receive technical information about your visit. You can avoid the embed by not interacting with the map and can use the written address instead.

Retention and safeguards

We retain personal information only for as long as reasonably needed for the purposes described above or as required by law. We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, but no online transmission is completely risk-free.

Your choices and access

You may ask about the personal information we hold about you, request a correction, withdraw consent where applicable, or ask a privacy question by contacting us. Legal exceptions may apply.

Contact us

Email dermacontourottawa@gmail.com, call (613) 695-1181, or write to 968 St. Laurent Blvd, Ottawa, ON K1K 3B3.